Banner Warranty

Warranty

Quality should come with confidence.

IronHart products are developed to meet high standards of quality, performance, and durability. Our warranties are designed to give you added peace of mind and dependable support long after your purchase.

How to Make a Warranty Claim

Encountered an issue with your IronHart product? We're here to help make the warranty process straightforward and stress-free. It's important to choose the right option for your situation. Warranty applies to products that have been installed and experience issues afterwards. 

To ensure a smooth process, please have your store invoice and the invoice from your licensed installer ready when lodging your claim. Please send your warranty claim via email to [email protected]

*If your product has not been installed yet, please contact your retailer or place of purchase. Returns should be lodged with the retailer or place of purchase directly and may cover change-of-mind, ordering errors before installation, damages in transit or incorrect items.

Product Warranty

At Ironhart we pride ourselves on supplying products of a high standard. Our warranty periods are extremely competitive and practically designed to give the end user peace of mind. Our dedicated After Sales Service and Warranty team are here to help both retailer and end user customers.

Warranty Warranty

Warranty Claims

  • Our warranty covers products that experience defects or issues after installation, as long as they fall within the terms and conditions of the warranty period. For more details, please refer to the warranty documents specific to the product purchased.

  • If you need to make a warranty claim, start by contacting the store where you purchased the product. If you’re unable to reach them, you can submit your claim directly to IronHart using our online warranty claim form. One of our friendly team members will get in touch to assist you. Start a Claim >

  • To process your warranty claim, you’ll need to provide the following:

    • Proof of purchase, such as your store invoice.
    • The invoice from your licensed installer.
    • Clear photos showing the issue with the product.

  • Once we receive your claim and all required documentation, we aim to process it within 24-48 hours.

  • Depending on the nature of the issue, we will take one of the following steps to resolve it:

    • Replace the faulty product.
    • Organise a licensed service agent to repair or replace the product.
    • Offer a refund through the store of purchase for major failures, provided the product is returned and it falls within the warranty period.

  • Our warranty terms require products to be installed by a licensed professional. If the product was not installed correctly, it may impact your warranty claim.